FAQs
Questions We Are Asked Often.
If your question is not here, contact us and we will answer it directly.
- Is what I discuss in a session confidential?
- Yes. Clinical content stays between you and your counsellor. Where an employer funds sessions through a corporate programme, they receive only anonymised utilisation figures — never names, attendance detail or session content.
- Do you offer online and phone sessions?
- Yes. You can choose in person in Eldoret, online, or by phone when you make your request.
- Is booking through this website a confirmed appointment?
- No. Submitting the form sends us a request. We review it and confirm a counsellor and time with you, usually within one business day.
- How quickly can an organisation start an EAP?
- Most corporate programmes go live within three to four weeks of the scoping call, depending on staff communication and internal approvals.
- Do you work outside Eldoret?
- Yes. We deliver training and corporate programmes nationally, and online sessions anywhere.
- What does a session cost?
- Individual session fees are shared when we confirm your appointment. Corporate pricing is quoted per scope after the initial conversation.